Provider Guidelines

Welcome to BookWith. These guidelines help you get the most out of your receptionist and maintain a high-quality experience for your clients.

Setting Up Your Receptionist

The quality of your receptionist depends on how well you describe your business. The more detail you provide, the better every conversation will be handled.

• Be specific about services — "balayage from £120, full head highlights from £140" is better than "hair colouring"
• Mention your busiest periods so your receptionist can set expectations
• Include any questions you always ask new clients
• Specify if certain days or times are unavailable

Updating Your Details

Changed your prices? New services? Different hours? Update your receptionist from your dashboard settings at any time. Changes take effect within seconds — your receptionist always uses your latest information.

• Update prices before they change, not after
• Add seasonal services in advance (e.g. Christmas party bookings)
• Set holiday closures as soon as they're confirmed

Honouring Bookings

When your receptionist makes a booking, that is a commitment to your client. You must honour all bookings made on your behalf unless you contact the client directly to reschedule with their agreement.

• Repeated no-shows or cancellations on your part will affect your rating
• Your receptionist collects the client's phone number — always call them if you need to make changes
• If you need to cancel a booking, do so as early as possible

Your Marketplace Profile

Your marketplace profile is your public face to new clients. To perform well in search results:

• Upload a professional profile photo — providers with photos get significantly more bookings
• Write a clear bio in your dashboard describing your experience and style
• Keep your services and prices up to date
• Respond well to clients — this drives reviews and rating

Managing Reviews

Reviews are collected automatically after every appointment. Your average rating directly affects your placement in search results. The only way to improve your rating is to provide excellent service — we do not offer rating manipulation or review removal except in cases of clear violation of our review policy.

If you believe a review is false, fabricated or violates our guidelines, contact us at hello@bookwith.live.

Call Recording and Transcripts

All calls handled by your receptionist are recorded and transcribed. These are available in your dashboard. Call recordings are used to: improve your receptionist's performance, resolve disputes, and provide you with a record of all client interactions. Clients are not explicitly notified that calls are recorded — this is standard practice for business receptionist services and is covered in our terms.

Getting Help

If your receptionist handles a call incorrectly, or you need to update something you can't find in the dashboard, contact us at hello@bookwith.live. We will respond within 24 hours on business days.